1. Preamble
- KGK Infotech LLP (hereinafter referred to as “KGK,” “we,” “our,” or “us”) is a limited liability partnership that owns, operates, edits, and manages the website/platform, www.kgkdiamonds.com, including any microsites and tools contained therein (collectively referred to as the “Website/Platform”). KGK Infotech LLP is part of the KGK Group, a global entity with over 110 years of experience in the diamond trade, operating under the brand names KGK Diamonds BV, Belgium Diamond LLC, Sparkle Gems Inc., and KGK Diamonds (I) Pvt Ltd.
- Our Website provides a wide range of products and information for users and offers additional services to registered users, including purchasing, bidding, price estimation, viewing 360° product images, accessing certifications, and tracking orders. We prioritize protecting your personal data and ensuring its security through compliance with this Privacy Policy, and we take relevant measures to safeguard your data.
- This Privacy Policy applies to users and visitors of our Platform and/or Services. In this policy, “you” or “your” refers to Website visitors and registered users, as applicable.
- For European data protection, the data controller is KGK Diamonds BV, Hoveniersstraat 2, Suite No. 708, Antwerp, Belgium. Any data collection, storage, or processing from our European servers complies strictly with the EU’s General Data Protection Regulation (GDPR).
2. Introduction to the Privacy Policy
- This Privacy Policy outlines how we collect, use, store, and protect the information you provide or that we collect through your use of our Website. It explains how and under what circumstances your information is managed.
- “Personal information” refers to any information that can identify you, such as name, nationality, address, email, phone number, and, where applicable, details like your driver’s license or identity card.
3. Consent
- By providing personal information while using our Website, you consent to the terms of this Privacy Policy, including the use, storage, and processing of your data. If you disagree with our practices, please do not use our Platform or provide personal information.
- You may withdraw your consent or delete your account by contacting us through the “Contact Us” form on our Website. We retain your data only as long as your account remains active and dispose of it securely when no longer needed. Your data may be anonymized and retained for analytics purposes
4. What information do we collect about you?
Personal information you provide voluntarily:
- Information provided via Website forms, such as account registration, order details, or the “Raise an Enquiry” form
- Records of correspondence (including email addresses) when contacting us.
- Social media, web chat, and ‘WhatsApp’ chat interactions with information like name, email, and call recordings.
Other Incidental Information Collected Automatically:
- Device information, usage details, IP addresses, and browsing patterns.
- Cookies, web beacons, and other tracking technologies.
- Data on website visits, traffic, and location data.
Our Website does not require sensitive information like passwords, bank details, or medical history for account registration or product viewing. However, some users may need to provide financial details directly to product owners for transactions. KGK is not responsible for the storage or management of sensitive information shared with product owners.
Personal information you provide voluntarily:
- It is important to note that the Website does not require you to provide any ‘sensitive’ personal information, which may include your passwords, financial information such as bank account number, credit card/ debit card number or other payment instruction details, medical records and history, biometric information, sexual orientation, etc., for the purpose of registering your account, viewing the products on the Website, contacting us, or raising an enquiry
- However, Users that avail of certain Services of the Website to bid, place offers and purchase products, may be required to share certain ‘sensitive’ personal information such as financial details including bank account number, credit card/debit card or other payment related information, with relevant product owner(s). By consenting to this Privacy Policy, you acknowledge and accept that the Company is not, and shall never be, liable for the retention, transfer, storage, management and/or use of this ‘sensitive’ personal information which would be provided by You directly to the product owner, without any intervention by the Company.
5. Purpose of collecting of your information
KGK Infotech LLP may use your data for:
- Communication and responding to queries.
- Verifying account information and analyzing Website performance.
- Processing registrations and enhancing user experiences.
- Sending newsletters, promotional materials, and legal compliance.
6. Sharing, Transfer & Disclosure oF Information to third parties
KGK may share your information to streamline operations, fulfill legal obligations, or provide requested services. We may disclose information to:
- KGK Group companies for data analysis and to keep you informed about showcased products.
- Contracted third parties (e.g., cloud service providers, IT services, auditors) bound by confidentiality agreements.
- Legal or governmental entities where required by law or for the protection of KGK’s rights.
KGK implements appropriate safeguards to ensure your data is adequately protected in all jurisdictions.
7. Our Cookie Policy
- Our Website uses cookies to personalize content and for analytics. Cookies may identify your device but do not directly identify you. You may disable cookies through your browser settings.
8. Where we store your information
- Data collected is stored on local servers managed by KGK or transferred to our data controller in Belgium, subject to EU data protection laws.
9. Payment processing and shipping
- KGK does not manage payment transactions or shipping services. Payments are processed directly by product owners, who are responsible for secure handling. Shipping details provided to KGK are shared with product owners and third-party shipping companies at the user’s discretion.
10. Data Retention
- We retain your information only as long as necessary for service provision or legal compliance. Data is disposed of securely when no longer needed.
11. Data Security
- We take data security seriously and use industry-standard technologies, physical safeguards, and contractual agreements to protect your personal data. However, KGK assumes no responsibility for security breaches beyond its control or unauthorized access due to unsecured communications or device loss.
12. Your Right to Restrict Processing/Use of Your Information
- You may request the restriction of data processing under specific conditions, such as contesting data accuracy or processing unlawfulness.
- KGK may still process data where necessary for legal claims or protecting another individual’s rights.
We may continue to use your information and/or data following a request for restriction, where
- we have your consent;
- we are required to establish, exercise or defend legal claims; and
- we are required to protect the rights of another natural or legal person.
We are not required to comply with any requests to erase/delete your personal information if the processing of your information is necessary for:
- compliance with a legal obligation; and/or
- for the establishment, exercise or defence of legal claims
13. Aggregate data, data analytics and social media functionality
- We may anonymize data for analysis to improve user experience and marketing. If you use social media buttons, data may be shared based on your privacy settings on those platforms.
14. Your right in relation to your personal information
- You may request access, modification, deletion, data portability, or withdraw consent. Complaints can be lodged with local data protection authorities.
15. Legal Basis for Processing Personal Data (GDPR)
- KGK processes data based on consent, contractual necessity, or legal obligations under GDPR.
16. Third party links
- Our Platform may contain links to external sites with independent privacy policies. Please review these policies before sharing any personal information.
17. Changes and updates to this privacy policy
- KGK reserves the right to update this Privacy Policy. Continued Platform use implies acceptance of these updates.
- This Privacy Policy was last updated on 11th March 2024.
18. Children
- Our Platform is not intended for users under 18. If submitting data on behalf of a minor, parental consent is required.
19. Governing law and dispute Resolution
- This Privacy Policy is governed by the laws and regulations of the relevant jurisdiction.
20. Contact Us
- For questions or concerns, contact us via our Website’s “Contact Us” form. For assistance, please visit www.kgkdiamonds.com for Grievance Officer details, where applicable.